Camelsota goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Camelsota accepts returns and will refund payment if and when customers are disappointed by Camelsota merchandise for one of the following reasons and notifies the issue within 14 days of the receipt: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the mockup approved by the customer.
ORDER CANCELLATION: We can't cancel orders after 24 hours of placing the order.
LOGO/SETUP FEE: Logo/Setup fee is not refundable once we create a digital mockup for your review and approval. If no logo fee was charged separately and we don't receive response to the mockup, we will cancel your order for full refund minus $55 logo/mockup fee.
CREDIT CARD PROCESSING FEE: Any refunds will be charged 3% credit card processing fee as we don't get those funds back any refunds.
